Month: March 2013

What’s in a Job Title Anyway?    Throughout the years I’ve cherished the wisdom and support of my mentors and the challenges and opportunities I’ve experienced have afforded me both learning and growth, and at times, great joy.  When you know who you are your job title begins to matter less.  Yes, they matter to […]

Customer Feedback and the Power of Stories   Smart organizations understand the power of stories and enlist brand ambassadors to help tell their stories.  Many times brand ambassadors literally deliver the first impressions of the organization.  Yes, impressions are created when potential customers visit an organization’s website for the first time but employees (brand ambassadors) […]