The most effective managers use proactive communication to their advantage. They recognize that they must take the initiative and set the tone for performance, team building and change. This involves working to proactively to communicate with leadership as well as sharing information with employees. You may need to disregard personal communication preferences to realize success in the workplace. While this may seem obvious, this is not always easy for some managers. The ability to adapt to changing circumstances and communicate effectively are critical for managers. A manager’s ability to get work accomplished while exhibiting effective, interpersonal skills often impacts their longevity in their role as well as future opportunities.

Communication Norms

As a new manager, you have the chance to change the frequency of communication or flow of information. While such changes have the potential to impact employees, the sooner you make changes the better after assuming your role. A certain amount of change will be expected given your newness. Once you establish new norms, implement additional changes with caution or risk negatively impacting your credibility if the changes could be perceived as unwarranted.

Communication Channels

Employees get used to management communicating with them using a variety of channels including in person, and via email, newsletters, etc. Consider the different ways in which your employees receive information and their effectiveness. Also take employee preferences into consideration and then decide which communication channels you will use. Be sure to evaluate how well the channels you decide to use work after a few months. Seek feedback from your team and if the feedback you receive is not positive, make changes to improve. Doing so let employees know that their feedback is valued.

Communication Expectations

As a manager, you will most likely communicate with your direct reports individually and as a team. Each meeting you have with employees leaves an impression upon them and affects their perception of your expectations. Take advantage of meetings to encourage two-way communication and get to know individuals. Be consistent and confidently lead meetings, respecting the time and commitments of others and share your excitement for the organization and the work of the team.

Key Takeaways:

• Be proactive and set the tone for performance, team building and change.
• Understand current communication practices and preserve or implement practices to support the goals and effectiveness of your new team.

Try This:

• Consider beginning meetings by acknowledging positive performance and when appropriate, recognize individuals with specific examples.
• Start and end meetings on time, respecting the time of all employees.
• Use a variety of channels to communicate and encourage the use of technology.

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