New Managers: Six Aspects to Consider When Coaching Employees

When I was in corporate management, I spent a great deal of time coaching employees. Working in a call center that survived on productive employees meant that management coached employees to ensure performance remained on track. All employees had access to incredible training and were expected to use that learning to solve customer problems and…

Leadership and Employee Performance

Leadership and Managing Employee Performance Through Goal Setting   Even in the face of acceptable levels of organizational performance, many leaders fail to fully use goal setting to develop employees, realize significant efficiencies, and improved customer satisfaction.  Leadership and employee performance are more often than not directly related.  This is great news because everyone can…