Tag: coaching

performance management

Performance Management Fails, and What to Do About It

Managing the performance of others can be tough, but effective if done correctly. The problem is that not all managers know how to manage others correctly. You probably know of managers who dread giving performance evaluations, you may even dread them yourself. That’s when you hear the familiar phrases: “Just fill out the form and […]

New Managers: Six Aspects to Consider When Coaching Employees

When I was in corporate management, I spent a great deal of time coaching employees. Working in a call center that survived on productive employees meant that management coached employees to ensure performance remained on track. All employees had access to incredible training and were expected to use that learning to solve customer problems and […]