employee confidence

Two Ways New Managers Can Gain Employee Confidence Quickly

New Managers Can Gain Employee Confidence Quickly Using Planned Communications Employee performance, operations and leadership expectations are only a few aspects new managers must understand and be prepared to handle. Daily activities, learning about organizational history and being able to address short term problems while planning for the future contribute to the pressures new managers…

employee success

A Surprisingly Simple Tactic for Improving Employee Success

Managers Can Help Improve Employee Success It goes without saying that employees need information, training and support to perform their jobs. Yet even the best organizations struggle with ensuring communication is consistent and timely and that employees are made aware of important information. Unfortunately, when communication is lacking for whatever reason, employees become frustrated and…

New Managers: Six Aspects to Consider When Coaching Employees

When I was in corporate management, I spent a great deal of time coaching employees. Working in a call center that survived on productive employees meant that management coached employees to ensure performance remained on track. All employees had access to incredible training and were expected to use that learning to solve customer problems and…

performance evaluations

Avoiding Performance Evaluation Mistakes

Many managers dread performance evaluations. Preferences, inexperience and a lack of training or confidence in themselves or the organization’s process are common reasons for this dread. Decreased morale or productivity and even attrition or lawsuits can result from poorly defined performance standards or misunderstood standards. Managers need to understand their role and the performance evaluation…

traffic light

Avoid Two Common Performance Evaluation Errors

Many managers dread performance evaluations. Preferences, inexperience and a lack of training or confidence in themselves or the organization’s process are common reasons for this dread. Decreased morale or productivity and even attrition or lawsuits can result from poorly defined performance standards or misunderstood standards. Managers need to understand their role and the performance evaluation…

stone on water

Managing an Inherited Team

Managing inherited teams can be tough, particularly if you inherit under performing staff. On occasion new managers are brought in to implement structure and even encourage attrition. Oftentimes managers are hired to manage using existing structures. This can be a bit unnerving for the manager who discovers that the organization lacks appropriately skilled staff or…