employee learning and development

Goal Setting and Employee Learning and Development

Your Role as a Manager Economic conditions, advances in technology and the pace of global change require organizations to operate differently than in years past. Organizations who survive and thrive in these times will be customer focused, agile and prepared to implement new practices quickly that save or make money. An appreciation for diversity, global…

New Managers: Six Aspects to Consider When Coaching Employees

When I was in corporate management, I spent a great deal of time coaching employees. Working in a call center that survived on productive employees meant that management coached employees to ensure performance remained on track. All employees had access to incredible training and were expected to use that learning to solve customer problems and…

Twitter for Career Development

Personal Branding: Making the Right First Impression

Making the right first impression is critical to every professional, especially for those new to an organization. When you’re new, everyone wants to understand your plans and your approach to achieving them. Your direct reports have an even keener interest in you—they will strive to understand how your goals will impact them. More importantly, your…

performance evaluations

Avoiding Performance Evaluation Mistakes

Many managers dread performance evaluations. Preferences, inexperience and a lack of training or confidence in themselves or the organization’s process are common reasons for this dread. Decreased morale or productivity and even attrition or lawsuits can result from poorly defined performance standards or misunderstood standards. Managers need to understand their role and the performance evaluation…

Goal Setting with Inherited Staff

Managing inherited teams can be tough, particularly if you inherit under performing employees. On occasion new managers are brought in to implement structure and even encourage attrition. Oftentimes managers are hired to work within existing structures. This can be a bit unnerving for the manager who discovers that the organization lacks appropriately skilled employees or…

stone on water

Managing an Inherited Team

Managing inherited teams can be tough, particularly if you inherit under performing staff. On occasion new managers are brought in to implement structure and even encourage attrition. Oftentimes managers are hired to manage using existing structures. This can be a bit unnerving for the manager who discovers that the organization lacks appropriately skilled staff or…

Managing Performance

Communicating for Success Managing performance may be one of the most challenging tasks you undertake as a new manager. Generally, your abilities as a manager and the work environment influence how effective you will be with managing performance. For some, this seems to come naturally and for others, managing performance can be dreaded, uncomfortable and…