Managing Performance

Communicating for Success Managing performance may be one of the most challenging tasks you undertake as a new manager. Generally, your abilities as a manager and the work environment influence how effective you will be with managing performance. For some, this seems to come naturally and for others, managing performance can be dreaded, uncomfortable and…

All Employees are Brand Ambassadors

Not Just Front Line Employees are Brand Ambassadors   All employees, whether or not they interact directly with customers as part of their daily duties, are brand ambassadors.  Managers, administrators, employees in leadership positions and other “behind the scenes” employees are all brand ambassadors whether or not they think of themselves in this way.   …

Engage Employees as Brand Ambassadors

Employees are Brand Ambassadors   The phrase “brand ambassador” is no longer limited to individuals in official positions as company marketing representatives.  Everyone in the organization is a brand ambassador.  Effectiveness in this role depends on several factors, many of which can be influenced by the employer.  Employees throughout all levels can be excellent brand…