New Managers: Six Aspects to Consider When Coaching Employees

When I was in corporate management, I spent a great deal of time coaching employees. Working in a call center that survived on productive employees meant that management coached employees to ensure performance remained on track. All employees had access to incredible training and were expected to use that learning to solve customer problems and…

Twitter for Career Development

Personal Branding: Making the Right First Impression

Making the right first impression is critical to every professional, especially for those new to an organization. When you’re new, everyone wants to understand your plans and your approach to achieving them. Your direct reports have an even keener interest in you—they will strive to understand how your goals will impact them. More importantly, your…

performance evaluations

Avoiding Performance Evaluation Mistakes

Many managers dread performance evaluations. Preferences, inexperience and a lack of training or confidence in themselves or the organization’s process are common reasons for this dread. Decreased morale or productivity and even attrition or lawsuits can result from poorly defined performance standards or misunderstood standards. Managers need to understand their role and the performance evaluation…

Goal Setting with Inherited Staff

Managing inherited teams can be tough, particularly if you inherit under performing employees. On occasion new managers are brought in to implement structure and even encourage attrition. Oftentimes managers are hired to work within existing structures. This can be a bit unnerving for the manager who discovers that the organization lacks appropriately skilled employees or…